Newon Lab ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy applies to all information collected through our website newonlab.com, marketplace, courses, and any related services.

We are the data controller for all personal data processed under this policy and operate in compliance with India's Information Technology Act, 2000, the IT (Amendment) Act, 2008, and applicable data protection principles.

We collect only the data we genuinely need. Here's a transparent breakdown:

We never collect sensitive personal information such as government ID, biometrics, financial account numbers, or health data.

We use your data exclusively to provide and improve our services:

• Create and manage your Newon Lab account
• Process purchases and deliver digital products
• Provide access to enrolled courses and training materials
• Send order confirmations, invoices, and download links
• Respond to your support queries and contact form messages
• Send product updates and relevant communications (you can opt out anytime)
• Improve our website performance and user experience
• Prevent fraud and ensure platform security
• Comply with applicable legal obligations

We will never use your data for automated decision-making that significantly affects you without human oversight.

We use cookies and similar technologies to enhance your experience. Our cookies fall into three categories:

You can manage or delete cookies through your browser settings at any time.

We do not sell, rent, or trade your personal data. We share data only with trusted partners who help us deliver our services:

• Payment processors (Razorpay / Stripe) — for secure transaction processing only
• Email service providers — for transactional emails and notifications
• Cloud hosting providers (AWS/GCP) — for secure data storage
• Analytics tools — with anonymised or aggregated data only
• Advertising partners (Google AdSense) — to serve and measure ads, as described above
• Legal authorities — only when required by law or to prevent fraud

All third-party service providers are contractually bound to protect your data and may not use it for their own purposes.

Protecting your data is our top priority. We implement industry-standard security measures:

• All data transmitted over HTTPS/TLS 256-bit encryption
• Passwords are hashed using bcrypt — we never store plain-text passwords
• Payment details are handled entirely by PCI-DSS certified processors (never stored on our servers)
• Regular security audits and vulnerability assessments
• Role-based access control — only authorised team members can access user data
• Automated backups with encrypted storage

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours in accordance with applicable law.

We retain your personal data only for as long as necessary:

• Account data: retained while your account is active + 3 years after closure for legal compliance
• Purchase records: retained for 7 years as required by Indian tax law
• Support tickets: retained for 2 years to improve our services
• Analytics data: anonymised and retained for 26 months (Google Analytics default)
• Email marketing consent: retained until you unsubscribe

When data is no longer needed, it is securely deleted or anonymised.

You have full control over your personal data. At any time, you can:

• Access — request a copy of all personal data we hold about you
• Correct — update or fix inaccurate information in your account
• Delete — request deletion of your personal data ('right to be forgotten')
• Portability — receive your data in a machine-readable format
• Opt Out — unsubscribe from marketing emails using the link in any email
• Withdraw Consent — for any data processing based on your consent

To exercise any of these rights, email us at info@newonlab.com. We respond to all requests within 30 days.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at info@newonlab.com and we will delete it promptly.

Newon Lab is based in India. If you access our services from outside India, please note that your data may be transferred to and processed in India. By using our services, you consent to this transfer.

We ensure that any international data transfers are protected by appropriate safeguards as required by applicable law.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new services. When we make significant changes, we will:

• Update the 'Last Updated' date at the top of this page
• Send an email notification to all registered users
• Display a prominent notice on our website for 30 days

Have a privacy concern, question, or request? Our team is happy to help: