Refund Policy

Important Notice — Please Read Before Purchase

All purchases made on Newon Lab — including marketplace products, development services, and training programs — are final and non-refundable. We strongly encourage you to review product descriptions, service scope, and all details carefully before completing any transaction. If you have any pre-purchase questions, please contact us at info@newonlab.com before buying.

1. Policy Overview

At Newon Lab, we invest significant time, expertise, and resources into every product and service we deliver. All sales are therefore considered final once a transaction is completed. This policy applies to:

Marketplace

Digital templates, UI kits & source codes

Services

Web development, design & consulting

Courses

Online & corporate training programs

By completing a purchase or signing a service agreement, you acknowledge that you have read and agreed to this refund policy in full.

2. General No-Refund Policy

Newon Lab operates a strict no-refund policy across all its products and services. Once a payment is processed and confirmed, it is non-refundable under normal circumstances.

Refunds will NOT be issued for:

Change of mind or no longer needing the product/service
Purchasing the wrong product without contacting us first
Lack of technical skills to use a digital product
Incompatibility with third-party software not listed in our requirements
Delays caused by the client's own failure to provide required materials or feedback
Partial use of a service or course
Dissatisfaction with features that were clearly listed in the product description
Requests made after the applicable dispute window has passed

We are transparent about what we offer. All product features, course syllabi, and service scopes are detailed on our website. We encourage you to ask questions before purchasing — our team is available at info@newonlab.com.

3. Marketplace Digital Products

All marketplace sales — including React templates, UI kits, landing page kits, full-stack source codes, and any other digital assets — are final and non-refundable once downloaded or accessed.

Why we cannot issue refunds on digital products:

Digital files are delivered instantly and cannot be 'returned'
Source code access cannot be revoked once downloaded
The product files and content cannot be reclaimed after delivery
All product details, screenshots, and feature lists are publicly available before purchase

Before you buy: Review all product screenshots, feature lists, tags, and the live preview link on every product page. If you have any doubts, email us at info@newonlab.com before completing your purchase.

4. Development & Consulting Services

All service fees — including web development, mobile app development, UI/UX design, digital marketing, SEO, and consulting — are non-refundable once work has commenced.

Discovery calls, strategy sessions, and audits are non-refundable
Advance payments or deposits are non-refundable once the project has started
Milestone payments already approved by the client are non-refundable
Monthly retainer fees are non-refundable for the current billing period
Cancellation of an ongoing project does not entitle a refund for completed work

Note: In the event of project cancellation by the client, no refund will be issued for work already delivered or in progress. Any unused advance (for work not yet started) may be considered for a credit note at our sole discretion — not a cash refund.

5. Courses & Training Programs

Enrolment fees for all Newon Lab courses, workshops, and corporate training programs are non-refundable once enrolment is confirmed and access is granted.

Self-paced online courses are non-refundable once course access is activated
Live instructor-led sessions are non-refundable after the session has begun
Corporate training fees are non-refundable once a batch has been scheduled and confirmed
Partial completion of a course does not entitle any refund
Course certificates, if issued, cannot be cancelled post-issuance

We provide detailed course syllabi, sample lessons, and instructor profiles before enrolment. Please review these thoroughly and reach out with any questions prior to purchasing.

6. Eligible Refund Cases — Misunderstanding of Payment

While our general policy is strictly no refund, we recognize that genuine payment errors and misunderstandings can occur. In the following specific situations, a refund will be processed:

Refunds ARE applicable ONLY in these cases:

Duplicate / double charge — your card or UPI was charged more than once for the same order
Wrong amount charged — you were billed an amount different from what was displayed at checkout
Unauthorised transaction — a charge appeared on your account that you did not authorise
Payment processed but order not confirmed — you were debited but received no order confirmation or access
Technical failure — our payment gateway processed your payment but the product/service was never delivered due to a system error on our end

Important: All eligible refund claims must be raised within 7 days of the transaction date with supporting proof (payment screenshot, bank statement, order ID). Claims raised after 7 days will not be entertained.

7. How to Request a Refund

If you believe your case qualifies under Section 6, follow these steps:

Email us within 7 days

Send an email to info@newonlab.com with subject: "Refund Request — [Your Order ID]"

Include proof of the error

Attach your payment screenshot, bank statement or transaction ID clearly showing the issue (duplicate charge, wrong amount, etc.)

We verify within 48 hours

Our team reviews the evidence against our payment gateway records. We contact you with findings.

Decision communicated

If validated, we approve the refund. If the claim does not meet our eligible criteria, we explain the reason clearly.

Refund processed

Approved refunds are initiated back to the original payment method within 5–7 business days.

8. Refund Timeline (Approved Cases Only)

Payment Method	Processing Time	Credit Arrival
Credit / Debit Card	1–2 business days	5–7 business days
UPI / Net Banking	1 business day	2–3 business days
Wallet / PayPal	Instant	1–2 business days
Bank Transfer (NEFT)	2–3 business days	3–5 business days

Timelines are from the date we approve and initiate the refund. Bank processing times are beyond our control. Newon Lab is not liable for delays caused by banking intermediaries.